Account Deletion & Data Removal Policy

Requesting Account Deletion

You may request deletion of your account registered with Gripp Mobility at any time. Once deleted, you will no longer be able to access your ride history, wallet, bookings, or profile data.

To request account deletion, please send an email to [email protected] from your registered email address with the subject line “Account Deletion Request”.

Verification Process

For security reasons, we may verify your identity through your registered phone number or email before processing the deletion request. This helps prevent unauthorized deletion of accounts.

Data Retention Policy

In compliance with applicable laws, certain information such as ride logs, payment transactions, and KYC records may be retained for a legally mandated period even after account deletion. This is required for auditing, regulatory, or law enforcement purposes.

Such retained data is stored securely and is not used for any operational or marketing purpose.

Post-Deletion Effects

• All active and upcoming bookings will be automatically canceled.
• Your access to the gripp app and dashboard will end immediately.
• Refunds, if applicable, will be processed as per our refund policy.

Need Assistance?

If you need help before deleting your account or wish to understand what data will remain for compliance, please contact our support team at [email protected] or call us at +919672568000.