Cancellation & Refund Policy

General Policy

At gripp, we aim to provide a smooth and reliable rental experience. However, we understand that plans may change. This Cancellation & Refund Policy explains how cancellations and refunds are managed for bookings made through our platform.

Customer Cancellations

• Cancellations made 24 hours or more before the scheduled pickup time may be eligible for a full or partial refund, depending on the rental partner’s individual policy.
• Cancellations made within 24 hours of pickup may attract a cancellation fee or may not be eligible for refund.
• No-shows (failure to pick up the vehicle without prior cancellation) are not eligible for refunds.

Partner Cancellations

If a rental partner cancels your confirmed booking (for example, due to unavailability or technical issues), you will receive a full refund of any advance payment. gripp will also assist you in finding an alternative vehicle where possible.

Refund Processing

• All online payments made through Razorpay or other payment gateways will be refunded to the original source of payment.
• Refunds may take 5–7 business days to reflect in your account, depending on your bank/payment provider.
• For cash or UPI payments made directly at pickup, refunds (if applicable) will be coordinated with the respective rental partner.

Non-Refundable Charges

• Transaction/processing fees charged by payment gateways are non-refundable.
• Any penalties for traffic violations, damages, or late returns are non-refundable and will be deducted from your payment or deposit.

Contact & Support

For cancellation or refund requests, please contact our support team or Gripp support:

• Email: [email protected]
• Phone: +919672568000