Partner Terms & Conditions

Introduction

These Partner Terms ("Terms") form a binding agreement between you ("Partner", "you") and Gripp Mobility ("we", "our", "us"). By registering as a Partner and listing your vehicles on the Gripp Mobility platform, you agree to comply with these Terms.

Partner Eligibility

• Partners must hold valid business licenses as required by law.
• Vehicles must be legally registered, roadworthy, and compliant with insurance requirements.
• Partners must ensure drivers and staff follow all applicable traffic and safety regulations.

Partner Responsibilities

• Provide accurate and up-to-date information about your vehicles, pricing, and availability.
• Maintain all vehicles in safe, roadworthy condition with required permits and insurance coverage.
• Handle delivery, pickup, security deposits (if applicable), and customer support for rides booked through your fleet.
• Promptly update booking status and report issues (e.g., breakdowns, accidents) to Gripp Mobility and the customer.

Gripp Mobility Responsibilities

• Provide a centralized platform for customer discovery, booking, and payments (where applicable).
• Share relevant customer booking details (name, mobile number, KYC information) with Partners for fulfilling the booking.
• Process payments securely through integrated payment gateways (e.g., Razorpay). Settlement of amounts to Partners will follow agreed payout cycles.
• Offer analytics, customer insights, and platform support to Partners.

Payments & Commission

• Gripp Mobility charges a platform commission on each successful booking, as agreed in writing with the Partner.
• Partners are responsible for applicable taxes (GST or otherwise) on their earnings.
• Refunds or cancellations requested by customers will be handled as per the Cancellation Policy. Any deductions will apply before settlement to the Partner.

Liability & Indemnity

Partners are solely responsible for the condition of their vehicles, safety of riders, and compliance with applicable laws. Gripp Mobility is only a technology facilitator and is not liable for accidents, damages, theft, or misuse of vehicles.

Partners agree to indemnify and hold Gripp Mobility harmless against any claims, losses, or legal actions arising from their vehicles, staff, or operations.

Data Sharing & Privacy

Gripp Mobility maintains centralized customer profiles. Partners will have access only to the data required to complete bookings (e.g., name, mobile, license/KYC). Partners must not misuse or resell customer data and must comply with applicable privacy laws.

Termination

Gripp Mobility reserves the right to suspend or terminate Partner access for breach of these Terms, fraudulent activity, or actions that harm the reputation of the platform or customer safety.

Governing Law

These Terms are governed by the laws of India. Jurisdiction for any disputes shall lie exclusively with the courts of Rajasthan, India.

Contact Us

For questions regarding these Partner Terms, please contact us:

• Email: [email protected]
• Address: Gripp Mobility HQ, Techno hub, Jaipur, Rajasthan 302017 India