Privacy Policy

Introduction

At Gripp Mobility, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website (https://www.gripp.bike), mobile app, or related services. By accessing or using Gripp Mobility, you agree to the practices described in this Policy, governed under the laws of India.

Information We Collect

• Personal Information: Name, mobile number, email, and contact details provided when you create a profile or book a ride.
• KYC Documents: Driver’s license, Aadhaar, passport, or other identity proofs required for verification and compliance.
• Ride & Usage Data: Pickup/drop locations, ride history, booking preferences, and vendor interactions.
• Device & Technical Data: IP address, browser type, operating system, app version, and device identifiers.
• Location Data: Real-time GPS when you enable location services.
• Payment Information: Processed securely through Razorpay or other gateways. We do not store your full card/UPI details.
• Cookies & Analytics: Google Analytics, Meta Pixel, and similar tools for performance monitoring and retargeting.

How We Use Your Information

• Create and maintain your central customer profile.
• Verify your identity through KYC and prevent fraud.
• Process bookings and payments securely.
• Share your details with the selected vendor when you book a vehicle.
• Improve services and provide customer support.
• Comply with government regulations and law enforcement requirements.
• Run promotions, ads, and retargeting campaigns.

How We Share Your Information

• Vendors: Your profile may be accessed by vendors only when you make a booking with them.
• Payment Gateways: Razorpay and other processors for handling transactions.
• Government & Law Enforcement: Where legally required, including RTO, police, or courts.
• Analytics & Marketing Tools: Google, Meta, and other partners for ads and retargeting.

Data Retention

We retain your personal information as long as you maintain a profile with us. KYC documents, ride history, and compliance records may be retained permanently as required by law or for safety and fraud prevention. Non-essential data (such as marketing preferences) can be deleted upon request.

Your Rights

• Access and update your personal information.
• Request deletion of marketing/optional data (legal/KYC data may be retained for compliance).
• Opt out of promotional communications.
• Withdraw consent for non-essential cookies by adjusting your browser settings.

Data Security

We use encryption, access controls, and secure cloud infrastructure to protect your data. While no system is fully secure, we continuously review and improve our practices.

Children’s Privacy

Our services are not intended for anyone under 18 years of age. We do not knowingly collect data from minors.

Changes to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or services. Updates will be published on this page with a revised date.

Contact Us

• Email: support@grippbikes.com
• Address: Gripp Mobility HQ, Jodhpur, Rajasthan, India