Terms & Conditions
Please read these terms carefully before using Gripp Mobility.
Introduction
These Terms & Conditions (“Terms”) govern your use of the Gripp Mobility website (https://www.gripp.bike), mobile app, and services. By accessing or booking through Gripp Mobility, you agree to comply with these Terms. If you do not agree, please do not use our platform.
Role of Gripp Mobility
Gripp Mobility acts as a central platform that connects customers with independent vendors who provide rental vehicles. Gripp Mobility does not own, control, or operate the vehicles listed on its platform. All rentals are agreements directly between the customer and the vendor.
Eligibility
- You must be at least 18 years old to rent a vehicle.
- A valid government-issued driving license appropriate for the vehicle type is mandatory.
- Wearing a helmet is compulsory during the ride.
Bookings & Payments
- Bookings are confirmed only after successful payment through Razorpay or other payment methods provided by the vendor (cash, UPI, etc.).
- Until payment is received, no vehicle will be blocked or reserved.
- Any cancellation or refund will be processed in accordance with our Cancellation Policy.
- Security deposit requirements, if any, are determined by the vendor and communicated before booking.
Responsibilities of Vendors
Vendors are solely responsible for the condition, insurance, and maintenance of their vehicles, as well as providing roadside assistance. Gripp Mobility does not guarantee the safety, suitability, or performance of any vehicle.
User Responsibilities
- Customers must use the vehicle responsibly and only for lawful purposes.
- Activities such as racing, stunts, overloading, or driving under the influence of alcohol/drugs are strictly prohibited.
- Customers are fully responsible for traffic violations, penalties, or fines incurred during the rental period.
Liability & Damages
- Customers are liable for any loss, theft, or damage to the vehicle during the booking period.
- Gripp Mobility is not responsible for accidents, injuries, damages, or disputes arising from rentals. All such issues must be resolved directly between the customer and the vendor.
- By using our services, customers agree to indemnify and hold harmless Gripp Mobility from claims, liabilities, or expenses related to their use of vendor vehicles.
Termination of Service
Gripp Mobility reserves the right to suspend or terminate access to the platform for violations of these Terms, misuse of services, or as required by law.
Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at the registered office of Gripp Mobility in Rajasthan, India.
Changes to Terms
Gripp Mobility may update these Terms from time to time to reflect service changes or legal requirements. Updated Terms will be posted on this page, and continued use of the platform constitutes acceptance of the revised Terms.
Contact Us
For questions about these Terms, please contact us:
- Email: support@grippbikes.com
- Address: Gripp Mobility HQ, Jodhpur, Rajasthan, India